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FAQ

Frequently Asked Questions at Candlewyck Apartments

We paint, punch (repair any maintenance issues), clean or replace carpet/planks and clean the apartment.
No, you do not need to be present for us to complete a work order. If you would like to be present, please make sure you notify us.
For your conveinence we have on-site maintenance during office hours and 24 hour emergency maintenance.
You can put in a work order by calling the leasing office or logging into the Rent CafĂ© Portal and entering your maintenance request there. 
You can call Emergency Maintenance if you are locked out after hours. During office hours you can stop by the office and we will let you use your key. You will have to return the key, and we will verify your identity and that you are an authorized leaseholder or occupant. You will be charged a fee for this service.
Yes, garages are available for $75.
We offer great amenities such as package acceptance, a swimming pool and gym, 24-hour emergency maintenance, and playground facilites.
The pool is open Memorial Day through Labor Day. Hours vary and are weather permitting.
Yes, we are a pet friendly community. However, we have weight and breed restrictions along with additional pet fees. We will make reasonable accommodations for assistance animals.
A fridge, stove and dishwasher come standard in  each of our units.
Yes, we offer furnished units.
Please allow up to 72 hours for applications to be approved. 
You may pay rent online through your resident portal, this method accepts both ACH and credit/debit card payments. We also accept check, credit/debit and money order payments in the leasing office.
Yes, a minimum of $10,000 personal and $100,000 liability is required for renter's insurance. If using a third party aside from Resident Shield, we must be listed as an additional interested party.
Our internet and cable are provided by Charter and AT&T.
Yes, however we require a 30 day notice and there is a early termination fee.
You can set up your utilities by contacting Consumers Energy at 1-800-477-5050.
Residents pay for water/sewer and electric.
No, we are a market rate community that does not accept Section 8 vouchers.
No, our property is based on market rent. You must meet our income guidelines of at lease 3x the rental rate.
No, the minimum term we offer is a six month lease.
No, we do not have military, preferred employer or senior discounts. However, we encourage all to apply.
If you owe a balance to a current or previous landlord, it must be paid in full. We would need to review the entire application in full to decide.
The bankruptcy must be discharged. We encourage all to apply and would need to review the entire application in full to decide.
We encourage all to apply and would need to review the entire application in full to decide.
Yes, the co-signers income would need to be at least 6x the rental rate to qualify. Other qualifications must be met as well.
No, you must be at least 18 years old to be considered as a leaseholder.
No, we do not have military/hospital discounts. However, we encourage all to apply.
No, we do not offer student/military discounts. However, we encourage all to apply.
We require bank statements and W-2 forms for proof of income.
No, the pet fee does not cover damages at moveout. This is a fee rather than a deposit.
Yes, we have washer-dryer hookups in our 3 and 4 bedroom apartments.
Candlewyck Apartments are in the Kalamazoo for the Kalamazoo Promise school district.
Take I-94 to 131. Head North on Westnedge to Kilgore Rd. 100 Candlewyck Dr.

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