Answers To All Your Questions

As a special thank-you to our wonderful residents, we’re excited to host a Resident Appreciation Giveaway. Two eligible households will be selected at random to receive 12 months of free base rent as our way of celebrating you!

The winner will receive one year of free base rent for their home.
The prize applies to base rent only and does not include utilities, pet rent, parking, storage, late fees, damage charges, or any other non-rent charges.

Two lucky households will be selected to receive 12 months of free base rent.

No. Eligible households are entered automatically, and no separate application or registration is required.

To be eligible, households must be current residents, have taken possession and be in lawful occupancy by July 25, 2026, be in good standing, and have a zero balance on their account as of July 25, 2026.

For purposes of the giveaway, “good standing” means the household is in compliance with the lease and community policies, has a zero balance on the resident ledger by the qualification deadline, and is not in unresolved default, eviction, or active lease violation status; management records will determine eligibility.

The qualification deadline is July 25, 2026 at 11:59 p.m.

“Zero balance” means your resident account shows no amount due as of the qualification deadline, based on management records. 
Pending, reversed, rejected, or non-sufficient-funds payments may not count toward eligibility.

Yes. New residents may qualify as long as they have taken possession, are in lawful occupancy by July 25, 2026, and meet all other eligibility requirements, including good standing and a zero ledger balance by the deadline.

Yes. Current residents who renew may qualify as long as they meet all eligibility requirements by the deadline.

The drawing will take place in August 2026.

The winner will be selected by random drawing from all eligible households.

The selected winner will be contacted using the contact information on file, which may include phone, email, and/or written notice.

The 12-month free-rent period will begin with the first full calendar month after the drawing and winner verification.

No. The prize is not cash and has no cash value except as required by law. It is a rent benefit applied according to the official rules.

No. The prize covers base rent only.
The resident remains responsible for all other charges, including any applicable utilities, pet rent, parking, storage, fees, damages, and other non-base-rent charges.

If the winner moves out before the full 12-month prize period ends, any remaining rent credit is forfeited.

The prize does not transfer to another property. If the winner transfers to a different property, any remaining rent credit is forfeited.

A transfer to another unit at the same property may be allowed under the official rules.
If the new unit has a different rent amount, the monthly rent credit will remain based on the actual amount won under the prior unit, not the new rent amount.

Yes, to continue receiving the monthly rent credit, the winner must remain in occupancy at the same community and in good standing. 
If the winner falls out of good standing, remaining rent credits may be forfeited.

Some subsidized or assisted households may qualify, subject to applicable program rules and the official giveaway terms.

Where applicable, the prize may be limited to the resident-paid portion of base rent only.

No. Employees, onsite staff, ownership-related households, corporate units, model units, and certain other excluded categories are not eligible. Please see the official rules for full details.

Yes, the winner may be announced publicly, subject to applicable law and the official rules.

Any applicable federal, state, or local taxes related to the prize are the responsibility of the winner.

Please contact us or view the Resident Appreciation Giveaway Page for full details. In the event of any difference between this FAQ and the official rules, the official rules will control.

Our team inspects your apartment to ensure it is well-maintained. Additionally, we schedule the apartment to be professionally cleaned from the previous resident. Should something have been missed, we ask residents to immediately contact our office to resolve the issue.

Yes, we have on-site maintenance during office hours and 24-hour emergency maintenance.

Residents may either submit a service request at any time using their online portal or contact our office to create a service request on their behalf. For emergencies, contact the office.

No, you do not need to be present for our service technician to perform work. Our team will provide notification of being in your apartment. If you would like to be present, please make sure you notify us.

During office hours please contact the office if locked out of your apartment. After hours, please contact emergency maintenance. A lockout fee will be assessed.

Yes, we offer free surface lot parking to our residents. Residents also have the option to rent a garage for $75/month.

Our community is host to a wide range of amenities residents may enjoy such as 2 Pools, 24-Hour Fitness Center, Playground, Picnic Area, Courtyard, Laundry Facilities, Intercom Buildings, Private Garages, Package Receiving, 24-Hour Emergency Maintenance, and a Metro Bus Stop at Each Entrance.

Our pools are open Memorial Day through Labor Day. Hours vary and are weather permitting.

Yes, our community is pet friendly and have pet cleanup stations throughout the property for resident use. However, we have weight and breed restrictions along with additional pet fees. We will make reasonable accommodations for assistance animals.

Our community provides a complete appliance package, including: refrigerator, electric stove, dishwasher, garbage disposal, and washer/dryer hookups*.

*Only Available in 3/4 Bedrooms.

Yes, we have washer-dryer hookups in our 3 and 4 bedroom apartments.

Yes, our community does offer furnished apartments.

Our team strives to approve applications within 48-72 hours upon submission of a completed application.

We do not have preferred employer discounts. However, we encourage all to apply.

No, the minimum term we offer is a six month lease.

Yes, all applicants must pass a background check.

Yes, all applicant's must pass a credit check.

We do not accept evictions filed within the past 2 years, and it must be paid in full. Please contact our office for further requirements.

We require 2.5x the monthly rental amount, and applicants must pass rental history verification, credit and background check, and no evictions within the past 2 years. We do not accept applicants with collections from utility bills or balances with other properties. Please contact the office for further requirements.

Yes, the co-signer's income would need to be at least 5x the rental rate to qualify. Other qualifications must be met as well.

No, you must be at least 18 years old to be considered as a leaseholder.

Yes, we require all residents to provide proof of renter's insurance upon move-in.

No, the pet fee does not cover damages at move out. This is a fee rather than a deposit.

Utilities are not included in the rental amount.

You can set up your utilities by contacting Consumers Energy at 1-800-477-5050.

Our community supports Xfinity for our internet and cable services.

Online (through our RentCafé App), money order, debit or credit card (in the office in person). The preferred method of payment is through RentCafé, which accepts both ACH or credit/debit card. We also accept check, credit/debit, or money order in the leasing office.

Yes, a resident may end their lease early if needed, but an early termination fee outline in the lease agreement would be owed along with a 60-day intent to vacate notice.

Yes, there is a Metro bus stop at each entrance. Click here to view bus schedules and to track the bus.

Our community is located in the Kalamazoo Public Schools (KPS) district. Click here to visit their website.

From I-94 E, take exit 76 for Westnedge Ave. Keep left at the fork and follow signs for Westnedge Ave North and merge onto S Westnedge Ave. Turn right onto W Kilgore Rd then turn left onto Candlewyck Dr. Our leasing office/clubhouse will be on the right.