FAQ

Our team inspects your apartment to ensure it is well-maintained. Additionally, we schedule the apartment to be professionally cleaned from the previous resident. Should something have been missed, we ask residents to immediately contact our office to resolve the issue.

Yes, we have on-site maintenance during office hours and 24-hour emergency maintenance.

Residents may either submit a service request at any time using their online portal or contact our office to create a service request on their behalf.

No, you do not need to be present for our service technician to perform work. Our team will provide notification of being in your apartment. If you would like to be present, please make sure you notify us.

During office hours please contact the office if locked out of your apartment. After hours, please contact emergency maintenance. A lockout fee will be assessed.

Yes, we offer free surface lot parking to our residents. Residents also have the option to rent a garage for $75/month.

Our community is host to a wide range of amenities residents may enjoy such as 2 Pools, 24-Hour Fitness Center, Business Center, Playground, Picnic Area, Courtyard, Laundry Facilities, Intercom Buildings, Private Garages, Package Receiving, 24-Hour Emergency Maintenance, and a Metro Bus Stop at Each Entrance.

Our pools are open Memorial Day through Labor Day. Hours vary and are weather permitting.

Yes, our community is pet friendly and have pet cleanup stations throughout the property for resident use. However, we have weight and breed restrictions along with additional pet fees. We will make reasonable accommodations for assistance animals.

Our community provides a complete appliance package, including: refrigerator, electric stove, dishwasher, garbage disposal, and washer/dryer hookups*.

*Only Available in 3/4 Bedrooms.

Yes, we have washer-dryer hookups in our 3 and 4 bedroom apartments.

Yes, our community does offer furnished apartments.

Our team strives to approve applications within 48-72 hours upon submission of a completed application.

We do not have preferred employer discounts. However, we encourage all to apply.

No, the minimum term we offer is a six month lease.

Yes, the co-signer's income would need to be at least 5x the rental rate to qualify. Other qualifications must be met as well.

No, you must be at least 18 years old to be considered as a leaseholder.

Yes, we require all residents to provide proof of renter's insurance upon move-in.

No, the pet fee does not cover damages at move out. This is a fee rather than a deposit.

Utilities are not included in the rental amount.

You can set up your utilities by contacting Consumers Energy at 1-800-477-5050.

Our internet and cable are provided by Xfinity and AT&T.

You may pay rent online through your portal with debit, credit, checking or savings account. You may also pay by check or certified funds in the office.

Yes, a resident may end their lease early if needed, but an early termination fee outline in the lease agreement would be owed along with a 60-day intent to vacate notice.

Yes, there is a Metro bus stop at each entrance. Click here to view bus schedules and to track the bus.

Our community is located in the Kalamazoo Public Schools (KPS) district. Click here to visit their website.

From I-94 E, take exit 76 for Westnedge Ave. Keep left at the fork and follow signs for Westnedge Ave North and merge onto S Westnedge Ave. Turn right onto W Kilgore Rd then turn left onto Candlewyck Dr. Our leasing office/clubhouse will be on the right.